VetChill.

VETCHILL RECEPTION

Virtual AI reception
for veterinary clinics.

Answers the phone when your team cannot.

VetChill speaks naturally with callers, answers clinic questions, handles appointment-related requests and follows the rules defined by your clinic.

24/7 reception · missed calls · busy periods · after hours

Try the demo Try VetChill in your clinic

We adapt VetChill to the way your clinic works.

WHEN YOU CAN'T ANSWER

A missed call
doesn't have to mean a missed appointment.

VetChill helps when:

  • your reception team is already speaking with a client;
  • a clinician needs support;
  • a patient is waiting at the desk;
  • several people call at the same time;
  • the clinic is already closed.

In these situations, VetChill Reception can answer the call, collect the relevant information and handle the request according to your clinic's rules.

A missed call means a frustrated client, another callback for your reception team and extra work — and sometimes an appointment booked with another clinic.

WHAT VETCHILL CAN HANDLE

Capabilities shaped around your clinic.

  • Clinic information

    Opening hours, location, appointment preparation, available services and other clinic-approved information.

  • Appointment requests

    VetChill understands when a caller wants to make, change or cancel an appointment, collects the relevant information and handles the request according to your clinic's configuration.

    With a connected authorised integration, it can also perform these operations directly in the calendar or PIMS.

  • Appointment availability

    It can check availability when the relevant information is provided by a connected system.

  • Tasks for your team

    It collects the necessary information and creates structured tasks for your clinic staff.

  • Matters requiring urgent attention

    It recognises predefined situations requiring urgent attention and follows the agreed safety rules.

  • Polish and English

    It handles natural conversations in both languages while retaining context, corrections and references to earlier information.

HOW IT WORKS

How does VetChill Reception work?

  1. 01A client calls

    They describe their request just as they would in a normal conversation with reception.

  2. 02VetChill leads a natural conversation

    It understands the purpose of the call, retains context and only asks for the information needed to handle the request.

  3. 03It follows your clinic's rules

    Conversation style, available information, scope of actions and safety rules are tailored to each clinic.

  4. 04It takes the appropriate action

    It answers a question, handles an appointment-related request, checks availability, gathers details or creates a task for the team — depending on the configuration and available integrations.

  5. 05Your clinic team has less repetitive work

    VetChill takes routine calls so your people can focus on patients and the matters that need their attention.

Calendar and PIMS integrations are introduced according to the clinic's system. Booking operations only take place when a connected authorised integration supports them.

CONTROL · SAFETY · PERSONALISATION

Adapt VetChill
to the way your clinic works.

You decide how the virtual reception speaks with callers, which requests it handles and when a conversation should be handed over to your team.

Every clinic works differently, so VetChill can be configured around your rules and the way your team operates.

You can define:

  • how conversations are led;
  • clinic information and FAQ;
  • appointment rules;
  • doctors, services and availability;
  • the matters VetChill handles;
  • safety rules;
  • how matters are handed to staff;
  • integrations with clinic systems.

Need a different way of working?
Let's talk.

SAFETY

Your clinic's rules stay under your control.

VetChill does not diagnose or replace a veterinary professional.

It recognises predefined situations requiring urgent attention and leads the conversation according to rules set for the clinic.

Availability and booking operations rely on data from connected systems, not on AI guesswork.

TAILORED SETUP

Need a different way of working?

If you need VetChill to handle additional tasks or follow an unusual process in your clinic, let us know.

We can adapt the solution to the way your team works.

Let's talk

DEMO

Try VetChill Reception

Have a real conversation with the AI reception of a demonstration veterinary clinic.

See how VetChill handles natural conversations and common reception requests.

The demo does not make real bookings or use data from a real clinic.

Launch demo Want to see VetChill configured for your clinic?

TRY IT IN YOUR CLINIC

See how VetChill can work in your clinic.

We can start with a simple scope — for example missed calls, busy periods or after-hours conversations — and adapt the way it works to your clinic.

STARTER PACKAGE
PLN — net

  • —
  • up to — connected minutes
  • no setup fee

After the starter period: PLN — net / month · up to — connected minutes

Try VetChill in your clinic

Scope and integrations are agreed individually before launch.

LET'S TALK

Let's talk about your clinic

Want to try VetChill, receive a tailored quote, test the solution for a few days, or simply have a question?

Tell us what you need and we'll adapt the scope to your clinic.

If the form does not work, email us directly: vetchillofficial@gmail.com

VETCHILL

We automate work in veterinary care.

We build AI solutions and workflow automation for veterinary clinics — from reception and client communication to documentation, operations and custom integrations.

Have a process that takes too much of your team's time?

I have something to automate